Welcome to Darwen Healthcare Online
Darwen Healthcare aims to provide the highest quality care to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
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See our appointments page for details of our opening and consulting time.
If You Dont Need It - Cancel it!
In the month of December 2014, 99 appointments were lost; 77 patients failed to attend their prebooked appointments and 22 failed to turn up for their emergency on the day appointments!!!
New Text Message Reminder Service
Please ensure you give the practice up to date mobile telephone numbers so you can receive appointment reminders with the option to cancel also.
PATIENT ACCESS GOES LIVE MONDAY 16 MARCH 2015
If you would like to register for PATIENT ACCESS so you can view some parts of your medical record, book routine appointments or order repeat prescriptions all online - please download a registration form to complete or alternatively ask at our reception for a pack.
Guidance for using Patient Access.docx
Registration Form for Patient Access.docx
If you have registered with Patient Access then click here to order your prescription otherwise click here to use the existing system
Darwen Healthcare has received congratulations from the Department of Undergraduate Education for providing excellant teaching to the Year 5 Medical Student. We would like to thank all our patients who gave consent for a Medical Student to be present during consultations.
Do you attend for Annual Review Appointments?
We have lots of patients to invite for an annual review and we have recently changed the way we do this. The practice is now inviting patients in for their annual review in the month of their birthday. Therefore you may be invited in slightly earlier or later in the year than you normally would have been, please still come for your review. If you have queries please do not hesitate to contact Nichola, administrator.
Friends and Family Test December 2014:
The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click on the link under 'Have your say'.
Protected Learning Time /Staff Training 2015
In order for the doctors and clinical staff to attend learning time in 2015 the practice provides emergency cover from 12:30 -6:30 pm on the following dates:
20 January 2015, 25 February 2015, 19 March 2015, 28 April 2015, 18 June 2015, 7 July 2015, 23 September 2015, 13 October 2015, 19 November 2015 , . Please note that the practice phones and reception are still manned by our administrative staff.
The practice will be carrying out (non -clinical) staff training every Wednesday from 12.00 until 14.00. This will ensure that our staff are trained in all aspects to give you our patients the best possible service that we can. During these training sessions the practice is still open. Reception and telephones are still manned by administrative staff but would appreciate non emergency queries to be raised after 2:00 pm.
Patient Reference Group
The Patient Reference Group's next meeting is being held on Monday 16 March 2015 at 5:30pm Darwen Healthcare.
We have reviewed our practice information leaflet and this is now available to download Practice Leaflet
Darwen Healthcare is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
Smoking Cessation Service
Darwen Healthcare is pleased to to be working with the smoking cessation service delivered by Blackburn with Darwen Council. For more information please go to link here www.refreshbwd.com. To make an appointment to see an smoking advisor on a 1 to 1 basis, please ring 01254 587999 to make an appointment. A full list of all venues providing a smoking cessation service is below:
Current Stop Smoking Clinics Blackburn with Darwen
Important Information Patient Data Extraction
Confidential information from your medical records can be used by the NHS to improve the services offered so that the NHS can provide the best possible care for everyone.
This information along with your postcode and NHS number but not your name, are going to be sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to reception staff or read the leaflet How information about you helps us to provide better care
More information can be found here
See the appointments page for full details of our opening and consulting times
(Site updated 02/03/2015)