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Welcome to Darwen Healthcare Online

Darwen Healthcare aims to provide the highest quality care to patients in the area.  Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

If you are using Internet Explorer and are having problems viewing this site please CLICK HERE to find out how best improve your viewing

Cervical Screening - Please book an appointment with Lisa, Katrina or Laura.

Are you up to date with your Cervical Screening?  Contact Sarah on 01254 226711 for details. Please see details on Cervical Screening via www.Jostrust.org.uk

Patient Reference Group - Update

Next Meeting is being held on Monday 20 July 2015 5.30 -7.00pm.

We are planning to form a virtual (email) group to work alongside our existing Patient Reference Group who meet bi-monthly. We are looking for patients who wish to engage with us via a "virtual" email group. The group would be asked for their feedback and look to work together with the practice to offer a patient perspective on the services we provide. The group would benefit from a diverse selection of patients: e.g. young patients, patients with a disability, patients that suffer from chronic diseases such as diabetes, asthma and COPD, patients who work, patients who are job seekers, patients who are retired and patients who are teenagers. If you are interested in becoming a member of the "virtual group" then please contact either Susan Hill or Ann Neville on darwen.healthcare@nhs.net. The Patient Reference Group is run by patients with the support of the practice.

Welcome to the first Patient Reference Group newsletter

Click onto Patient Group for further details under Have your say for more information

Free NHS Health Check

If you are aged 40-74 years you can book an appointment at the practice to have a free NHS Health Check.  Click here for more information

If You Don't Need It - Cancel it!

In the month of May 2015 66 appointments were lost; 46 patients failed to attend their prebooked appointments and 20 failed to turn up for their emergency on the day appointments!!!


Welcome to Patient Access - online booking

If you would like to register for PATIENT ACCESS so that you can view some parts of your medical record, book routine appointments or order repeat prescriptions all online - please download a registration form to complete or alternatively ask at our reception for a pack.

Information.docx

Guidance for using Patient Access.docx

Registration Form for Patient Access.docx

If you have registered with Patient Access then click here to order your prescription and book appointments or otherwise click here to use the existing system for ordering your prescription.


Praise received:

Darwen Healthcare has received congratulations from the Department of Undergraduate Education for providing excellant teaching to the Year 5 Medical Student. We would like to thank all our patients who gave consent for a Medical Student to be present during consultations.

Friends and Family Test :

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click on the link under 'Have your say'.   

Darwen Healthcare CQC

Darwen Healthcare successfully registered with the Care Quality Commission under the Health and Social Act 2008

Statement of Purpose

Certificate of Registration

Protected Learning Time /Staff Training 2015:

In order for the doctors and clinical staff to attend learning time in 2015 the practice provides emergency cover from 12:30 -6:30 pm on the following dates:

20 January 2015, 25 February 2015, 19 March 2015, 28 April 2015, 18 June 2015, 7 July 2015, 23 September 2015, 13 October 2015, 19 November 2015 , . Please note that the practice phones and reception are still manned by our administrative staff.

The practice will be carrying out  (non -clinical) staff training every Wednesday from 12.00 until 14.00.  This will ensure that our staff are trained in all aspects to give you our patients the best possible service that we can.  During these training sessions the practice is still open. Reception and telephones are still manned by administrative staff but would appreciate non emergency queries to be raised after 2:00 pm.

Practice Leaflet:

We have reviewed our practice information leaflet and this is now available to download here.

Chaperone Policy:

Darwen Healthcare is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

Smoking Cessation Service:

Darwen Healthcare is pleased to to be working with the smoking cessation service delivered by Blackburn with Darwen Council.  For more information please go to link here www.refreshbwd.com.  To make an appointment to see an smoking advisor on a 1 to 1 basis, please ring 01254 587999 to make an appointment. A full list of all venues providing a smoking cessation service is below:

Current Stop Smoking Clinics Blackburn with Darwen

Opening Hours

See the appointments page for full details of our opening and consulting times

GP Patient Survey

The GP Patient Survey is an independent survery run by Ipsos MORI on behalf of NHS England.  The survey is sent out to over a million people across the UK.  The results show how people feel about their GP practice.  To see our practice's results please click here.

Your Support Your Choice - Supporting People To Live Well 

A friendly service providing free information, help and advice.  They have a wide range of support from local organisations including workshops, taster sessions, peer support groups and drop ins.  Click here for more information or contact 01254 292620.

 

(Site updated 01/07/2015)
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